Return and Refund Policy

Opal Abaya Boutique wants you to love your purchase but if you are not completely satisfied you can return your item online for an in store credit provided:

• It is made within 30 days of purchase.
• you are able to provide satisfactory proof of purchase such as a copy of the order/ invoice / receipt. 
• the merchandise is in saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered with.
• The size does not fit you or
• You have changed your mind. 

Our team members will assess the item to determine whether a store credit will be offered in accordance with the above Policy. 

Please note that delivery costs are non-refundable for the abovementioned returns.

Our policy do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

Sales to individuals who Opal Abaya Boutique believe to be resellers or bulk purchasers are final sales, and the above policy does not apply to such sales.

Please contact us via support@opalabyaboutique.com with your order details and we will provide the return address for you to post the item to us. Return postage is payable by the customer. 

Consumer Guarantees

As a consumer, you are entitled to certain guarantees in respect of goods purchased from Opal Abaya Boutique. These guarantees are called Consumer Guarantees and are not impacted by the above policy or limited by a defined timeframe. The Australian Consumer Law, however does recognise that the relevant time period may vary by product depending on the nature of the goods the price paid and any representations made about the goods.

Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer for it to be assessed within a reasonable period of time. If the goods has a major failure, you may reject the good and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Where an item is damaged through misuse, neglect or abnormal use, Opal Abaya Boutique will not provide a refund, exchange or repair.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Opal Abaya Boutique will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Return tender

Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay) except in the following circumstances:

• where a credit or debit card was used to make the purchase, the cardholder and the same card used for the purchase must also be presented and used for the refund. 
• If the purchase was made using a mobile payment or digital wallet service such as Apple Pay, Samsung Pay, Google Pay etc, the refund will be processed back to the mobile or digital wallet.