Privacy Policy

Your privacy

Opal Abaya Boutique (ABN 57 706 534 931 ) (OAB) is committed to protecting your personal information.  This Privacy Policy sets out the details relating to your data relationship with OAB , and applies to services and interactions with OAB.

This Privacy Policy applies to products and services offered by us, and by using our services you agree and consent to the collection, use and disclosure of your information in connection with providing you our services.

1. What we collect and how we collect it

Personal Information includes information about an individual who is reasonably identifiable. 

The types of personal information we collect and use generally include:

• Contact name and details
• Payment and transaction information including type, bank and credit card details etc 
• Delivery address or collection details 
• Your location details through your smart phone or device
• Website and technical information ie browser, websites visited, IP address, user and system preferences, device type etc 
• transaction, product, services and activity details of purchases, preferences and interaction

How we collect:

• Collected automatically when you visit the OAB website using cookies, log files, web beacons, tags or pixels.
  

 Use of Cookies

Information is automatically collected through your use of the OAB website. Cookies are small text files that websites or Apps may place on your computer or device. Generally, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to gain statistical information about your usage behaviour and aggregate data to allow OAB to customise a user's experience on the website. 

You can switch off cookies by adjusting the settings on your web browser.

2. Why we collect personal information

We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:

• to provide you with products and services.
• to improve our service operations to enhance your customer experience.
• to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts.
• to register and service your on line account and keeping your information up‐to‐date, and verifying your identity.
• promoting and communicating OAB products and services through direct marketing and social media. 
• to communicate with you and perform research and statistical analysis, such as customer satisfaction and product and service improvement purposes, tailor products and promotional offers to you, usage behaviour and user experience for online and digital platforms to improve functionality and usability. 
• to conduct investigative, fraud and loss prevention activities to protect OAB’s interests. 
• to respond to your query, feedback or concerns
• responding to and interacting with regulatory bodies and relevant government agencies
• general planning and administration, and as other required or permitted by law
• We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

3. Direct marketing, tech advertising and opting out

By providing your address, email address and contact number to OAB you consent to OAB contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, and telephone.  

If we send you direct marketing or send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by

• contacting our Customer Service team at  support@ opalabayaboutique.com
• using the unsubscribe facility that we include in our electronic messages (eg email, SMS or MMS) to opt out of receiving those messages

4. Sharing your personal information

We work with a number of suppliers that provide us with services to fulfil your request or carry out specific functions on our behalf, including:

• contracted or approved third party service providers or contractors to provide you with products or services requested by you or may be of interest to you, to process your payment, to communicate offers and promotions to you, and for product development and product, service and market research
• approved technology services including application and systems, cloud computing facilities, development and technical support, processing, storing, hosting, research and to analyse data
• regulatory, investigative or government bodies to comply with applicable laws or respond to valid legal process such as a search warrant, a court order or a subpoena and fraud management

5. Protection of personal information

While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, access is limited and encourage you to use a unique and strong password, limit access to your computer and log out after use. If you become aware of unauthorised access, please let us know as soon as practicable.

6. Correction and retention 

If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.

When you place an order through the Site, we will retain your Personal Information for our records unless you ask us to erase this information. 

7. Complaints or Questions

If you would like further information about how we manage your personal information or have questions or make a complaint please contact us by email at support @ opalabayaboutique.com 

8. Updates to this Policy

OAB may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes. The current version will be posted on our website and a copy may be obtained by contacting our Customer Support team.